Legal
Returns & Refunds
Last updated: July 2026
Our Returns Policy
We want you to be completely satisfied with your ZEMAAL purchase. If for any reason you are not happy, we offer a straightforward returns process for eligible items.
Eligibility for Returns
Customers may return unopened products within 14 days of delivery. Items must be unused, unopened, in original packaging, in fully resaleable condition, and accompanied by proof of purchase.
Non-Returnable Items
For hygiene and safety reasons, opened or used fragrances cannot be returned unless the product is faulty or was received in a damaged or incorrect condition.
Damaged or Incorrect Orders
If your product arrives damaged or you have received an incorrect item, please contact us within 48 hours of delivery at [email protected] with your order number and photographic evidence.
How to Return
To initiate a return, please contact us at [email protected] with your order number and reason for return. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds
Approved refunds will be processed to your original payment method within 5-10 working days of inspection.
Contact
For any questions regarding returns or refunds, please contact us at [email protected]. We aim to respond within 1-2 business days.